The team at Mt Buller has been working to make the resort ready for winter, but the challenges posed by COVID-19 must be addressed as the health and safety of our community comes first.

To take the worry out of decisions around your winter plans a COVID-19 cancellation policy has been put in place to give you peace of mind.

The full extent of the impact of COVID-19 for our winter operations is as yet unknown due to the unprecedented nature of this pandemic. However, Mt Buller Apartment Rentals wishes to provide comfort and assurance to our guests when booking holidays in these uncertain times.

At present, you do not need to do anything, but you can be assured you have protection should COVID 19 prevent you from going ahead with your plans for the ski season.

This policy is in addition to the standard booking terms and conditions provided by Mt Buller Apartment Rentals. In the event of any inconsistencies between these, this policy shall take precedence.

We will accept either a cancellation or change of dates, provide a credit forward or full refund on all prepaid accommodation and rental products should –

1) The Mt Buller resort is closed due to COVID 19 directives OR

2) Government policies due to COVID 19 prevent you from travelling on your intended dates OR

3) Your transport is cancelled or disrupted due to COVID 19 preventing you from arriving in the resort for your travel date OR

4) You or a family member (or travelling companion) contract COVID 19 and are unable to travel on your intended dates

Hopefully this policy provides our guests with more certainty in booking a snow holiday with Mt Buller Apartment Rentals in these uncertain times, and should be viewed as an addition to, rather than a replacement for travel insurance which is recommended.

Please stay safe, look after yourself and each other.